Privacy Policy

siamchra ("we", "our", or "us") is a specialist watch repair workshop located at 89 Si Lom Road, Suriya Wong, Bang Rak, Bangkok 10500, Thailand. We operate the website at siamchra.pro and provide professional horological services to clients in Thailand and internationally.

This Privacy Policy applies to all personal information collected through our website, contact forms, and direct communications. It sets out the types of data we collect, the lawful bases on which we process it, how long we retain it, and your rights as a data subject.

By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy. If you have questions, please write to us at [email protected].

Information you provide directly: When you submit an enquiry through our website, we collect your name, email address, and any telephone number or message content you choose to include. You are not required to provide more information than is needed to respond to your enquiry.

Automatically collected data: Our website collects standard web log data when you visit, including your IP address, browser type, pages viewed, and visit duration. This data is used solely for site security and performance monitoring.

Cookies: We use essential cookies to operate the site and optional analytics cookies to understand how visitors use it. See our Cookie Policy for full details.

We process personal information only for the purposes listed below. Each purpose is supported by a recognised lawful basis under the Thailand Personal Data Protection Act B.E. 2562 (PDPA).

• Responding to enquiries — processing is necessary to take steps prior to entering a service contract (contractual basis).
• Delivering workshop services — processing is necessary for performance of the contract for repair or assessment.
• Service-related follow-up communications — where you have completed a service, we may contact you with a follow-up message. Legal basis: legitimate interest.
• Website analytics — with your consent via the cookie banner, we use analytics data to understand how the site is used and improve it.
• Legal compliance — we may retain or disclose data where required by Thai law, court order, or regulatory authority.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

We apply appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction.

• Website connections are protected by TLS encryption (HTTPS). Sensitive form submissions are transmitted over encrypted channels.
• Access to stored personal data is restricted to authorised workshop staff who require it to carry out their duties.
• We review our data handling procedures periodically and update them in response to identified risks.
• In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals in accordance with the PDPA.

Our website uses cookies to support essential functionality and, where you have consented, to gather anonymised usage data. We do not use cookies for advertising targeting or cross-site tracking.

For a full description of the cookies we use, their purpose, and instructions for managing your preferences, please read our Cookie Policy.

Under the Thailand Personal Data Protection Act B.E. 2562, you have the following rights in relation to personal data we hold about you:

To exercise any of these rights, write to [email protected]. We will respond within 30 days. There is no charge for reasonable requests. We may ask you to verify your identity before processing a request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.